Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.
A trusted advisor to leading industry associations, Michele served for 12 years as General Counsel to the Professional Associations for Customer Engagement (PACE), where she also helped create and oversee its Self-Regulatory Organization. With her depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling, resulting in the landmark decision in ACA vs. FCC that overturned TCPA interpretations, as well as Facebook v. Duguid, which redefined the application of the TCPA. She has an exceptional foundation in U.S. privacy and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.
Previously, Michele served as Chief of the Ohio Attorney General’s Consumer Protection Section, where she was instrumental in creating Ohio’s Do Not Call and other prominent telemarketing laws.
Michele is a highly sought-after national speaker on consumer protection matters, frequently addressing state and federal government agencies and serving as keynote presenter to leading industry groups. She has written and presented extensively on the TCPA and other telemarketing regulations.
Michele is rated AV Preeminent by Martindale-Hubbell and has been recognized for her professional achievements by Best Lawyers® and Ohio Super Lawyers®, among other professional and industry organizations. A past president of the Ohio Women’s Bar Association, she is a powerful advocate for women in law, and is a member of the National Association of Minority & Women Owned Law Firms (NAMWOLF).
- E-mail: mshuster@mslawgroup.com
- Direct Phone Number: 614-939-9955
- Phone Number: 614-939-9955
- Lawyer Page: https://mslawgroup.com/attorney/michele-shuster/
- 6525 West Campus Oval, Suite 210
New Albany, OH 43054
- Golden Gate University, Juris Doctorate, graduated 1993
- University of Cincinnati, Bachelors of Business Administration , graduated 1989
- Ohio, 1993
- Association of Credit and Collection Professionals (ACA) International - Member
- Consumer Product Safety Commission - Ohio Attorney General’s Designee
- International Association of Privacy Professionals - Certified Information Privacy Professional (CIPP/US)
- National White Collar Crime Center - Ohio Attorney General’s Designee
- New Albany East Community Authority - Board Vice-Chair
- Ohio Center for Law Related Education, Youth for Justice - Board Member
- Ohio Women’s Bar Association - Past President
- Professional Association for Customer Engagement - Certified Auditor
- Professional Association for Customer Engagement (PACE) - General Counsel
- University of Akron, Taylor Institute of Direct Marketing Executive Advisory Board - Chair
- U.S. District Court, Western District of Michigan
- U.S. Court of Appeals for the Sixth Circuit
- U.S. Court of Appeals for the Seventh Circuit
- U.S. Court of Appeals for the Ninth Circuit
- U.S. Court of Appeals, District of Columbia Circuit
- U.S. District Court, Eastern District of Texas
- U.S. District Court, Northern & Southern Districts of Ohio
- U.S. Supreme Court
4 The Best Lawyers in America® awards
- Consumer Law
- Rated AV Preeminent by Martindale-Hubbell
- Ohio Super Lawyers® Rising Star
- Columbus Business First Forty Under 40
- Ohio Women’s Bar Association President’s Award
- PACE Chairman's Award for Distinguished Leadership and Service
- Attorney General of Ohio Professionalism Award
- Administrative / Regulatory Law
- Advertising Law
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