Insight

Six Steps to Social Media Success for Law Firms

Firms can use social media to promote awards, establish their positions, and bring attention to a practice area.

How Should Law Firms Use Social Media?

Bria Burk

May 31, 2018 09:35 AM

Social media is a great way to share firm news about new hires, awards and important case victories. But if that's all you're using social media to do, then you're missing out on significant opportunities to learn more about your clients' industries, find new business, and expand the thought leadership of your firm's key lawyers and practice areas.

There are a growing number of attorneys using social media to achieve their business development goals, but without a social media strategy, your time and efforts may be wasted.

Define your social media goals

First, take the time to identify your social media objectives.

These goals should align closely with the firm's strategy and overall marketing plan. The ultimate goal for most firms is to grow their client base, but what else defines success?

They can be big-picture goals, such as generating more online traffic to a new practice area, or short-term objectives, such as increasing attendance at an upcoming event hosted by the firm.

Some social media goals may include:

  • Increasing brand awareness
  • Establishing thought leadership and growing your professional network
  • Staying top-of-mind with existing clients
  • Fostering new client relationships
  • Learning from other leaders to discover industry trends and news

In addition to goals for the firm, individual attorneys may want to establish expertise in their industry or practice area. Attorneys can leverage social media to become a thought leader, and journalists may turn to you for interviews and quotes.

Identify the ideal client

With your end goals in mind, determine who you view as an ideal client. This could be a company or person you already work with, or it may be a hypothetical persona.

When you know who they are, what they want and how you can help them, it becomes much easier, and efficient, to reach potential clients on social media. Once you have a sense for who you want to reach, ask yourself whether this article, video, etc., will appeal to this client. Does it address their concerns, goals or emotional state? If the answer is yes, then you're one step closer to landing your next dream client.

Targeting the right people with the right message at the right time will allow you to work smarter, not harder.

Audit your current social media presence

Find all of your social media profiles.

This may be an easy step for some, but be aware of some unofficial accounts that may have been created automatically. Start by searching all of the major social media platforms:

  • Facebook
  • Twitter
  • LinkedIn
  • Google My Business (Google+ and Google Maps combined)
  • YouTube

The other social media channels you should check are Vimeo, FourSquare, SlideShare, and Pinterest.

Based on the goals you've identified, decide which of your profiles may need improvement. To avoid wasting your time on the wrong channels, think about which social platforms your ideal clients are using. For many attorneys the most relevant platforms are LinkedIn, Google My Business and, possibly, Twitter. Delete all of the profiles you do not plan on updating because an incomplete or outdated profile tells visitors you're not actively practicing law.

Comb through the profiles you believe are most important, and fill them out completely. This includes descriptions, logos and banner images that are consistent with the firm's branding and message.

The last step of the audit is establishing the baseline key performance indicators, such as number of followers, audience demographics and the typical reach, clicks and engagement of a post. See step six to help identify the right performance metrics.

Develop your content marketing strategy

The cornerstone of a successful social media marketing strategy is great content that educates the reader. Put yourself in the mindset of your clients and identify what information is valuable to them.

To help you find the right topics, start by "listening" to social media through LinkedIn groups, relevant blogs, Twitter hashtags, and trends. What questions can you answer?

Plan your content a few months ahead using a content calendar. This will provide structure and accountability for posting to your social pages.

Social media updates can include a lot more than just text, and they should. Readers will pay more attention to your content if you integrate rich media. LinkedIn and other platforms support a variety of formats, including links to websites and blogs, images, infographics, SlideShare presentations and videos on YouTube and Vimeo.

Due to the nature of the legal profession, it is important to distinguish between insights and actual legal advice. Include a disclaimer in your profile bio to express this point.

Implement. Adjust. Repeat.

Now that your end goals are set, profiles are optimized and valuable content is mapped out, it's time to start posting.

Plan your content a few months ahead, and try to get your content written ahead of schedule just in case something comes up and you can't post on a weekly or bi-weekly schedule. As you continue to post, you'll start to see the same active followers. Feel free to reach out to them directly and begin a conversation outside of the content updates, just as you would at a networking event.

There is a lot of content online, and a few social media posts won't magically bring in new clients overnight. With a long-term strategy and consistent content, however, you should be able to foster your professional online relationships and, hopefully, turn them into loyal followers and clients.

Use analytics to track your progress

One of the great things about digital marketing is the ability to quantify and track the activity of your users through analytics. Many social media platforms do this automatically, but you should also include Google Analytics on your website or blog to learn more about user behavior on your site.

Social media goal:

Analytics is a powerful tool that can illuminate trends and help you optimize your content and social media strategies.

Let's revisit your social media goals and identify the corresponding key performance indicators you'll want to track.

  • Social media goal Performance metric to track
  • Increasing brand awareness ► Audience reach for each post
  • Establishing thought leadership and growing your professional network ► New followers or connections with your page
  • Staying top-of-mind with existing clients ► Percentage of returning visitors to your website or social media profile
  • Fostering new client relationships ► Number of online conversations and contact submission forms
  • Learning from other leaders to discover industry trends and news ►Groups, connections, and industry leaders that you follow
  • Growing a new practice area ► Online traffic to the practice area page
  • Promoting an upcoming event ► Number of registered attendees

Empowering yourself with a social media strategy will allow you to maximize your online marketing efforts and track your progress every step of the way regardless of your marketing goals.

---------------

As Digital Marketing Manager for Androvett Legal Media & Marketing, Bria helps businesses shape their digital presence through social media, email, and other online campaigns. Bria Burk attended the Missouri School of Journalism at the University of Missouri, where she earned degrees in both Strategic Communications and Graphic Design. She can be reached at bria@androvett.com.

Related Articles

David Ackert's Top Advice on Social Media and Client Prospecting


by Best Lawyers

The president of Ackert Inc. offers his insights on business development to Best Lawyers following the 2019 Legal Marketing Association Annual Conference.

Social Media Tips for Law Firms

Social Media for Law Firms: The Essential Beginner’s Guide to Digital Success


by Jennifer Verta

Maximize your law firm’s online impact with social media.

3D pixelated thumbs-up icon in red and orange on a blue and purple background.

Where to Begin Marketing Your Law Firm


by Scott Parks

Start by identifying your target audience. Then, tailor your message to fit.

First Things to Do When Marketing Your Law FI

Social Media and Other Innovations Are Jarring the Judiciary


by Michelle V. Rafter

Judge Shira A. Scheindlin means it when she says social media is “totally disrupting the court system.”

Law: Predictive analytics & social media

My Data My Rules: An Overview of Data Protection in Brazil


by Fábio Pereira

My Data My Rules

How Client Testimonials Fuel Client Acquisition for Law Firms


by Nancy Lippincott

Learn how client testimonials boost client acquisition for law firms. Enhance credibility, engage clients and stand out in a competitive legal market.

Woman holding blurb of online reviews

Georgia Proposes Law Requiring Parental Consent for Minors on Social Media


by Gregory Sirico

With data collection on the rise, Georgia lawmakers are currently petitioning for Senate Bill 351, which would require a user's age before social media use.

Teenager with hood on using phone as notifications pop up

Press and Publicity: How Television and Social Media Impact Legal Careers


by Justin Smulison

In recent years, with social media giving minute by minute reporting, many lawyers are finding themselves thrust into a spotlight they never planned for. How are lawyers grappling with unexpected stardom, media coverage and merciless influencers?

Close up of camera at news station

Internet Speech in the Crosshairs


by Ari Holtzblatt and Jamie Gorelick

Charges of anti-right bias notwithstanding, online platforms are on solid ground when they defend their policies and procedures as neutral and protected by the First Amendment.

Is Internet Speech Protected?

How to Handle a PR Crisis


by Mike Androvett & Mark Annick

Planning your strategy in advance, and having a team ready to handle a disaster, can help you tackle a problem before it starts.

How Law Firms Should Handle a PR Crisis

In the News Weekly Roundup: Millennials in the Legal Profession


by Best Lawyers

A roundup of relevant news, partnerships, and publications from our listed law firms.

In the News Roundup: Millennial Lawyers

FinTech Innovation Poses Data Privacy Challenges


by Michael Brown

FinTech companies are disrupting traditional financial models—and creating new data privacy concerns.

FinTech Might Put Your Data Privacy at Risk

Scary New World: Social Media Criticism


by Michael A. Kahn

The unrealistic expectation to “govern yourself accordingly” in the new digital age of snap judgements.

Scornful Posts Can Ruin Companies

Copyright in Cyberspace: Read the Fine Print


by Alastair Donaldson

Copyright is an exclusive right to do things like copying, reproduction, performance or communication of subject matter that qualifies for copyright protection.

Copyright in Cyberspace

Social Media and Technological Concerns in Divorce Law


by Robert D. Boyd and K. Jeanette Holmes

From one smartphone, an image can be made available to millions of people in an instant.

Social Media and Technology

Trending Articles

2025 Best Lawyers Awards Announced: Honoring Outstanding Legal Professionals Across the U.S.


by Jennifer Verta

Introducing the 31st edition of The Best Lawyers in America and the fifth edition of Best Lawyers: Ones to Watch in America.

Digital map of the United States illuminated by numerous bright lights

Unveiling the 2025 Best Lawyers Awards Canada: Celebrating Legal Excellence


by Jennifer Verta

Presenting the 19th edition of The Best Lawyers in Canada and the 4th edition of Best Lawyers: Ones to Watch in Canada.

Digital map of Canadathis on illuminated by numerous bright lights

Legal Distinction on Display: 15th Edition of The Best Lawyers in France™


by Best Lawyers

The industry’s best lawyers and firms working in France are revealed in the newly released, comprehensive the 15th Edition of The Best Lawyers in France™.

French flag in front of country's outline

Announcing the 13th Edition of Best Lawyers Rankings in the United Kingdom


by Best Lawyers

Best Lawyers is proud to announce the newest edition of legal rankings in the United Kingdom, marking the 13th consecutive edition of awards in the country.

British flag in front of country's outline

Announcing the 16th Edition of the Best Lawyers in Germany Rankings


by Best Lawyers

Best Lawyers announces the 16th edition of The Best Lawyers in Germany™, featuring a unique set of rankings that highlights Germany's top legal talent.

German flag in front of country's outline

Prop 36 California 2024: California’s Path to Stricter Sentencing and Criminal Justice Reform


by Jennifer Verta

Explore how Prop 36 could shape California's sentencing laws and justice reform.

Illustrated Hands Breaking Chains Against a Bright Red Background

Celebrating Excellence in Law: 11th Edition of Best Lawyers in Italy™


by Best Lawyers

Best Lawyers announces the 11th edition of The Best Lawyers in Italy™, which features an elite list of awards showcasing Italy's current legal talent.

Italian flag in front of country's outline

Combating Nuclear Verdicts: Empirically Supported Strategies to Deflate the Effects of Anchoring Bias


by Sloan L. Abernathy

Sometimes a verdict can be the difference between amicability and nuclear level developments. But what is anchoring bias and how can strategy combat this?

Lawyer speaking in courtroom with crowd and judge in the foreground

Things to Do Before a Car Accident Happens to You


by Ellie Shaffer

In a car accident, certain things are beyond the point of no return, while some are well within an individual's control. Here's how to stay legally prepared.

Car dashcam recording street ahead

The Push and Pitfalls of New York’s Attempt to Expand Wrongful Death Recovery


by Elizabeth M. Midgley and V. Christopher Potenza

The New York State Legislature recently went about updating certain wrongful death provisions and how they can be carried out in the future. Here's the latest.

Red tape blocking off a section of street

Tampa Appeals Court ‘Sends Clear Message,” Ensuring School Tax Referendum Stays on Ballot


by Gregory Sirico

Hillsborough County's tax referendum is back on the 2024 ballot, promising $177 million for schools and empowering residents to decide the future of education.

Graduation cap in air surrounded by pencils and money

Find the Best Lawyers for Your Needs


by Jennifer Verta

Discover how Best Lawyers simplifies the attorney search process.

A focused woman with dark hair wearing a green top and beige blazer, working on a tablet in a dimly

Key Developments and Trends in U.S. Commercial Litigation


by Justin Smulison

Whether it's multibillion-dollar water cleanliness verdicts or college athletes vying for the right to compensation, the state of litigation remains strong.

Basketball sits in front of stacks of money

Is Premises Liability the Same as Negligence?


by Jeremy Wilson and Taylor Rodney Marks

In today's age, we are always on the move, often inhabiting spaces we don't own. But what happens when someone else's property injures you or someone you know?

A pair of silhouetted legs falling down a hole with yellow background

Woman on a Mission


by Rebecca Blackwell

Baker Botts partner and intellectual property chair Christa Brown-Sanford discusses how she juggles work, personal life, being a mentor and leadership duties.

Woman in green dress crossing her arms and posing for headshot

Best Lawyers Celebrates Women in the Law: Ninth Edition


by Alliccia Odeyemi

Released in both print and digital form, Best Lawyers Ninth Edition of Women in the Law features stories of inspiring leadership and timely legal issues.

Lawyer in green dress stands with hands on table and cityscape in background